Company Profile
We are a global organization that specializes in fulfilling outsourcing requirements for our clients. Our services encompass call center solutions, voice processes, technology provisions, non-voice support, and back-end support. Since our establishment in 2018, we started with a small setup in Zirakpur, Mohali (Chandigarh) and have steadily expanded our operations. We have built strong relationships with a diverse group of US-based companies, serving them for an extended period. Our primary focus is on customer satisfaction, which has propelled our rapid business growth.
In addition to our comprehensive services, we excel in inbound/Opt-in calling for our clients. Our specialization lies in the US financial domain, and we have formed partnerships with US-based finance service providers. By providing them with top-notch sales and customer tracking solutions, we have fostered mutual growth and long-term collaboration.
Specialization
Aarav Tech Services is a prominent provider of Information Technology-enabled outsourcing processes. Our extensive range of services encompasses diverse areas such as Lead Generation, Sales and Support, Financial Accounting, Debt Settlement, Debt Consolidation, Insurance, and Transcription services.
We have established ourselves as experts in managing business processes for companies based in the United States, United Kingdom, Australia, India, and around the globe. With a unique blend of process expertise, Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), Information Technology (IT), and analytical capabilities, we offer a comprehensive suite of services. Our expertise extends across various industries, enabling us to cater to a wide range of business requirements.
Methodology
Aarav Tech Services leverages global delivery centers to deliver predictable and flexible business process management services. A key aspect of our service delivery is the successful transition of business processes from the client’s locations to our delivery centers.
• Project Preparation
• Planning and Solution design
• Testing, Pilot & Execution
• Service Assumption
• Steady State
Quality Assurance
Quality Assurance at Aarav Tech Services is about automated workflow and embedded analytics that reduce manual work. Our analysts know that they are not just there to listen. They are there to follow and implement the principle of Define Measure, Analyze, Improve and Control.
Quality Control: 100% Documented internal, Client and Guideline Adherence as per the compliance policy based on proper usage of resources such as Audio &, Video, Documentation and Recordings.
Quality Improvement: Continuous improvement of resources, systems and processes based on feedback, feed forward, follow ups and trend analysis.
IT Infrastructure
Hardware: Structured Cabling, Nextgen Firewall security system, 100/1000 MBPS Network, 30 Mb/S High speed dedicated bandwidth, Switches with rack setup, CAT 5e Cabling.
Software: HRM for internal HR Management, Own CRM for Lead Management, Predictive dialer for Call Management, Dedicated IP phones/Soft phone for Connect with dedicated in house Dialer configured in HP ML30 rack servers, Genuine Licensed windows 10 with licensed MS office 2016, systems are configured with centralized server/Peer antivirus version.
Data Protection Policy
Entrance in operations area is restricted by biometric, as per HIPAA privacy requirements.
The server for our website can enable SSL protected, encrypting all the files that pass through our website.
Limited access to the network through login IDs and password protection. CDs, DVDs, pen drive, disk drive or any other storage devices are not allowed in the individual PCs and in office premises without prior permission from authorized management team members.
Passwords and access controls are well defined for authorized internal people.
Well equipped with industry renowned employee monitoring software.
